Introduction
Radio Check ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
Account Information
- Email address (for account creation and communication)
- Name or chosen display name
- Service branch and region (optional, for Buddy Finder)
Usage Data
- Chat conversations with AI companions (stored locally on your device by default)
- Journal entries (stored locally on your device)
- Preferences and settings
Optional Data
- Buddy Finder profile information (only if you opt in)
- Callback request details (name, phone number, message)
How We Use Your Data
- To provide peer support and AI companion services
- To connect you with available counsellors or peer supporters
- To operate safeguarding processes when risk is identified
- To improve our services and user experience
- To comply with legal obligations
Data Storage and Security
We take data security seriously:
- Personal data is encrypted at rest and in transit
- Journal entries and AI chat history are stored locally on your device
- Server data is hosted in secure UK-based data centres
- Access to personal data is restricted to authorized personnel only
Your Rights
Under UK GDPR, you have the right to:
- Access - Request a copy of your personal data
- Rectification - Ask us to correct inaccurate data
- Erasure - Request deletion of your data ("right to be forgotten")
- Restriction - Ask us to limit processing of your data
- Portability - Receive your data in a portable format
- Object - Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@radiocheck.me.
Data Retention
- Account data: Retained while your account is active
- Chat logs with human supporters: Retained for safeguarding purposes for 7 years
- AI chat history: Stored locally on your device, you control deletion
- Callback requests: Retained for 90 days after resolution
Third Parties
We may share limited data with:
- OpenAI - For AI companion functionality (anonymised conversation data)
- Emergency services - If there is an immediate risk to life
- Safeguarding authorities - If required by law
We do not sell your personal data to third parties.
Cookies and Local Storage
We use local storage on your device to:
- Save your preferences (theme, settings)
- Store journal entries locally
- Remember your login session
We do not use tracking cookies or third-party analytics that identify you personally.
Contact Us
For privacy-related enquiries:
Email: privacy@radiocheck.me
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
Last updated: February 2026